Office Skills

• Business Administration
• Customer Service
• IT User (Apprenticeship Level 2 and Advanced Apprenticeship Level 3)
• IT Professional (Apprentcieship Level 2 only)

BUSINESS ADMINISTRATION

Foundation Learning 16-19

Designed for students who want to work in an office. The programme includes:

• Welcoming visitors
• Handling mail
• Professional behaviour in an office environment
• Producing documents in a business enviornment
• Functional skills including ICT, Maths and English.

Personal and social development skills including:

* Working as part of a group

* Problem solving

* Healthy living

* Money management

Apprenticeship

|You will achieve 5 units of an NVQ Administration at Level 2

• Work within your Busines Environment
• Carry out your responsibilities at work
• Three other optional units are chosen depending upon the type of job you are doing.

You will complete a technical Certificate Level 2 which will incorporate training in relevant ICT skills nd Employment Rights and Responsibilities.

Advanced Apprenticeship

Designed for students who typically have supervisory/team leader responsibility in the workplace.  You will achieve 7 units for your NVQ Administration at Level 3.

* Work within your Business Environment

* Carry out your responsibilities at work

* Five other optional units are chosen depeneding upon the type of job you are joing.

You will also complete a technical certificate Level 3 which will incorporate skills and Employment Rights and Responsibilities.

CUSTOMER SERVICE

Foundation Learning 16-18

Designed for students who want to work in a Customer Service environment.  The course consists of:

•  Communciations
•  Telephone techniques
•  Dealing with difficult customers

Functional skills including ICT, Maths and English.  Personal and social development skills including

•  Working as part of a group
•  Problem solving
•  Healthy living
•  Money Management 

Apprenticeship

The course consists of achieving 7 units of the NVQ customer service Level 2

• Prepare yourself to deliver good customer service
• Provide customer service within the rules

Plus 5 from the following themes:

• Impression and image
• Delivery
• Handling problems
• Development and improvement
• Technical Certificate and Employer-led Induction incorporating Employment Rights & Responsibities
• Key Skills Communication Level 1 and Application of Number Level 1

Designed for students who typically have supervisor/team leader responsibility in the workplace.  You will achieve 8 units of NVQ Customer Service Level 3.

• Understand customer service to improve service delivery
• Know the rules to follow when developing customer service
• 6 optional units relevant to your work placement
• Technical Certificate Level 2 which will incorporate training in relevant ICT Skils and Employment Rights & Responsibilities
• Key Skills Communication Level 2 and Application of Number Level 2

IT USER (Apprenticeship Level 2 and Advanced Apprenticeship Level 3)

You will improve your IT skills in preparation for work and to progress onto a Level 2 qualification. You will cover:

• Artwork and imaging software
• Database
• Email software
• IT Security

Functional Skills including ICT, Maths and English

Personal and social development skills including:

• Working as part of a group
• Problem solving
• Healthy living
• Money management

 Apprenticeship

You will achieve an ITQ in Level 2.

• You will earn 38 credits, our of which are from the mandatory unit
• The credits are gained by completing units that are specific to your work role
• Completion of Employer Rights & Responsibilities will be required to show you are aware of relevant employment legislation to your work placement
• Key Skills Communication Level 1 and Application of Number Level 1

IT USER (Advanced Apprenticeship Level 3)

Designed for students with people or IT system responsibilities.  You will achieve at ITQ at Level 3.

You will earn 39 credits, 5 of which are from the mandatory unit

• The credits are gained by completing units that are specific to your work role
• Completion of Employer Rights & Responsbilities will be required to show that you are aware of relevant employment legislation relating to the ICT industry sectory you are working in.
• Key Skills Communication Level 2 and Application of Number Level 2

IT PROFESSIONAL (Apprenticeship Level 2)

Apprenticeship

You will achieve an ITQ Level 2. You will work towards achiving 48 credits in ICT Professional  and 12 credits in ICT Systems and Principles.

• Credits achieved by completing units that are specific to your work role
• Completion of Employer Rights & Responsibilities to demonstrate awareness of relevant employment legislation related to your ICT work placement.
• Key Skills Communication Level 1 and Application of Number Level 1.

To find out more phone (01733) 555197, email choices@citycollegepeterborough.ac.uk or text 0753 0709744 or BBPin: 27EA2EE3.