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IT, Office Skills & Customer Service
" I have to say the training was excellent. The trainer listened very closely to assess the level I was at and then delivered the training in a way that kept me interested for the whole period "
Duncan Roberts, Business Support Officer, Peterborough City Council (Microsoft Access course) This is a brilliant course.
Microsoft Day Courses
Microsoft is one of the most commonly used applications in the workplace. You can join one or more of our shortcourses, typically one day, to improve your knowledge and skills.We can provide training for MicrosoftWord, Excel,
Outlook, PowerPoint and Access programmes.
* Word * Word Advanced
* Excel * Excel Advanced
* Outlook * Outlook Advanced
* PowerPoint * PowerPoint Advanced
* Access * Access Advanced
ECDL Certificate
ECDL (European Computer Driving License) is one of the most popular internationally recognised IT qualification in the market today. Learn the basic skills needed to use computers in the workplace.
Objectives
* Word processing
* Spreadsheets using Microsoft Excel
* Databases and filing systems
* Presentations using Microsoft Powerpoint
Customer Service Excellence
This course has been designed to help individuals delivering customer service (face-to-face, over the phone, email, support desks) to learn how to deliver customer service excellence at all times to promote customer satisfaction and loyalty.
Objectives
* How to make the right impression
* The customer experience
* What is customer service excellence
* Developing positive communications
* Building your own, and your team's strengths and weaknesses
Effective Complaint Handling
Every business receives negative feedback and complaints. It's how you deal with them that can turn a negative situation into a positive by dealing with the complaint effectively. This session will help individuals gain a better understanding of how to deal with complaints to help the customer's expereince and your business success.
Objectives
* The definition of a complaint
* How to deal, and not to deal, with complaints
* The real cost of a complaint to your business
* The value of monitoring negative feedback and complaints
*How to compose Business Letters and Reports
This programe has been designed to help people at all levels within the business to compose effective business letters and reports. The course will provide guidance on the structure, format and language used to appeal to your target audience to prepare professional business letters and reports every time.
Objectives
* Creating letter and report templates
* Preparation and construction professional business letters and reports
* Tips and advice to put into practice immediately
Handling Stress
Stress is one of the common causes of poor peformance and absenteeism in the workplace today. But how do you deal with stressful situations for yourself, and your team? This programme has been designed to help you identify and manage stressful situations and how you and your team can develop techniques to deal with situations that causes stress.
Objectives
* Identify some of the causes of stress in the workplace
* Develop ways to recognise the symptoms of stress in yourself and others
* Identify strategies and examine techniques for the handling of stress in the workplace
To find out more, phone a member of our Choices Team on 01733 761 361 or email choices@citycollegepeterborough.ac.uk
Courses
News
GET WITH APPRENTICESHIPS OPEN EVENT
02.02.2012
Friday 10th February, 1pm - 5pm. Come along and have a chat with the team who care about your future. Apprenticeships are suitable for individuals who are 16 or over. Click below for more information. Apprenticeships Open Event
Events
GET WITH APPRENTICESHIPS - OPEN EVENT
From: 10.02.2012 to 10.02.2012
Come along and have a chat with the team who care about your future.Apprenticeships are suitable for indiviudals who are 16 or over. Friday 10 February1pm-5pm at City College Peterborough. EXCLUSIVE PRESENTATION: BELIEVE IN YOURSELF AND YOUR SKILLS3pm