National Vocational Qualifications are a great way to gain a work-related qualification. The qualification is achieved through evidence, observations, interviews and assessments, typically in the workplace. There are no written exams or tests and delegates complete the programme to fit in with their work and personal commitments.  Businesses may benefit from funding towards the qualification, which makes it an affordable way to upskill the workforce.

It depends on the individual, but generally an NVQ Level 2 will take up to six months to complete and a Level 3 award typically take up to 9 months.

Customer Service

A competency based qualification designed to reflect the most up to date thinking on Customer Service. The programme will develop new skills increasing personal growth and improve working practice.

To achieve a full level 2 qualification the candidate must complete seven units:

Two mandatory units

  * Prepare yourself to deliver good customer service

Plus five optional units to be taken from specific

themed topics

Level 3 candidates must be in a role that allows them to influence, monitor and implement change in the

workplace. This qualification requires the successful completion of two mandatory units and six optional units. 

Business Administration

wish to gain a nationally recognised qualification for their skills and knowledge. 

Objectives

Two mandatory units:

  * Carry out your responsibilities at work

Plus three optional units to be taken from specific themed topics.

Level 3 candidates must be in a role that grants them a level of autonomy to make decisions; they will complete

two mandatory units and four optional units. 

Team Leader

This NVQ is designed for team leaders who are primarily concerned with motivating their team members. The

qualification recognises the ability to apply knowledge and skills to perform effectively and bring tangible

benefits to their organisation.

Objectives

Four mandatory units

  * Develop productive working relationships with your colleagues

Plus two optional units to be taken from specific themed topics. 

Advice & Guidance

function to practitioners. It is designed for organisations including; volunteer groups, housing associations, support

networks, employment services, careers guidance and student services.

Objectives

Three mandatory units

  * Interact with clients using a range of media

Plus three optional units to be taken from specific themed topics. 

This qualification allows recognition of competence and is available at levels 2, 3 and 4.

For further information, contact the Business Skills team on 01733 761 361 or email choices@citycollegepeterborough.ac.uk